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Cancellation Policy

Here at Albany Eye Care, we value your time and strive to provide services in a timely and efficient manner while ensuring our doctors have sufficient time to address all your questions and concerns.  With this in mind please note our cancellation and no-show policy. To ensure the highest quality of care, we reserve our doctor’s time especially for you and no one else. In non-emergent situations, we require at least 24 hours’ notice if you are unable to keep your appointment. This allows our office sufficient time to offer your appointment to our other patients. Failure to provide at least 24 hours’ notice will count as a missed appointment and a $40.00 no-show fee will be imposed. If you are unable to keep your scheduled appointment due to extraordinary circumstances, please call our office as soon as possible to reschedule. Also, as a courtesy to your family, we offer back-to-back appointment times for multiple members. However, this courtesy requires a larger block of reserved time and 24 hours’ notice is absolutely crucial in the event you are unable to keep the appointments. If 24 hours’ notice is not given, a $40.00 fee per appointment will be imposed and family members will no longer be allowed to schedule together.